You are responsible for the postal charge for goods returned. If we do not receive the returned goods within 14 days of your cancellation, we may make a charge in respect of collecting the goods. If you do not return the goods or fail to make them available for collection within 30 days of your cancellation you will be deemed to have accepted the goods. At this point a new purchase transaction will arise, and you will be charged the order price for the goods.
Refunds will be limited to the maximum value of the original order and will only be issued against the same payment details as supplied to pay for the goods. We reserve the right to reduce the level of the refund if only some of the original quantity of products is returned or if it is clear that some of the products have been used. In the case of goods returned under your cancellation right, these must be returned undamaged.
